How have bills changed?

All families were refunded for the week lost in March due to the corona-virus lock-down. During lock-down families were not charged for nursery unless their child was in that day, and families were not charged any fees to keep their child’s place.

From Monday 23rd March (the beginning of lock-down), families have been charged on an hourly basis when their children have been in nursery.

This has continued through the new school year and continues on until January 2021, when it will be reviewed.

Families will continue to be charged at an hourly basis and parents are expected to book their children’s sessions ahead of time, especially if they need irregular sessions due to shift patterns, work changes, etc.

What has changed with the bills?

Bills will now be sent out the first day of the following month, so you would receive your September bill on the 1st October.

Parents are asked to pay their bills before the end of the month the bill was issued, to avoid overlapping bills or financial difficulties in the future.

If you are concerned about outstanding fees or are having financial difficulties, please let us know! We are happy to arrange payment plans with families to so that their child’s nursery fees are paid off in a safe way for everyone involved.

The last thing we want to do during this pandemic is to cause any more hardship on our families so if there is any way we can help, please don’t hesitate to let us know!

If you would like to arrange a payment plan, please ask to speak to the Manager during a call or email us at: for assistance.